Frequently Asked Questions
The majority of inquiries receive a response within 24 business hours (Mon-Fri), however please allow up to 48 business hours during peak seasons & sales. Ensure you check your junk / spam folder and that you include your current email address.
We cannot guarantee a response through social media, instead kindly submit a inquiry through the website.
Please check your junk, spam or promotional folder. It is most likely there.
Otherwise an incorrect email was provided and you will need to inquiry
Once an order is placed, we cannot make any changes to the items in your order.
If you see an error in your shipping address, please contact us at as quickly as possible.
We will do our best to accommodate an edit to the shipping address before the order is processed. We cannot guarantee that we can make changes or cancel your order once it has been placed.
If your order is processed with the original address, the carrier may allow the recipient to request a change before the package is out for delivery. We encourage you to get in touch with them!
Yes, we ship worldwide. Our shipping services cover international destinations, ensuring that customers from around the globe can receive our products.
We offer free worldwide shipping on all orders. There are no additional shipping costs associated with your purchase.
Delivery times range from 7 to 12 days, depending on your location.
You can contact us through our contact page! We will be happy to assist you.
Due to high demand and low stock, we cannot offer direct exchanges.
Instead kindly submit a return request and once approved you are welcome to repurchase the preferred size.
Returns are usually processed within 2-5 business days upon receiving.
We'll send you a confirmation email when your refund has been processed.
It then usually takes 1-2 business days for the refund to appear in your account.